Tech help during quarantine

3/20/2020

A birthday card from my parents

Hi Friends,

I hope you are all healthy and safe. The Coronavirus has put us in a bizarre situation where we need to keep ourselves sequestered from much of the human contact we need and are used to. A lot of our connection with the outside world now is through our technology. And it is times like these where we see just how good our tech is. If anything malfunctions, though, I can't pop on over for a visit. Fortunately, I can still help.

Through the magic of remote access, I can still diagnose and even fix your issues. Sometimes, a simple phone call is all that's necessary. Other times, you and I can use something called "remote desktop access" to solve the problem. This is where you give me permission through a safe, secure 1-time code that allows me to not only see, but also control your computer. (Once the session is over, I can't access your computer until you give me a new permission code.) It works very well and actually costs a bit less than an in-person visit.

If remote access sounds like something that interests you, I encourage you to let me know. Just call me, and we can diagnose the best course of action for your needs–whether for tutoring or for fixing a problem. Heck, call or email me even if you're not having technology issues. I'd love to hear how you're doing regardless!

Take care,

Jim

9 Comments

Vinod

4/10/2020 01:41:10 pm

Good to know

Lou La Mastro link

12/14/2020 12:21:14 am

I would like to set up a new computer and transfer all the contents ( or most of the contents) from my old computer to my new computer. I would like you to do it !

Jim Keen link

12/14/2020 02:18:47 pm

Hi Lou,

I'd be happy to help you with that. Please go to the Contact page on the website https://www.keenfocustech.com/contact.html and fill in how you'd like me to reach you.

Thanks,

Jim Keen

Kathryn Sims

5/28/2021 09:30:19 am

Question. A friend is having problems w wireless connection between HP printer and her Mac Pro.
The connection has worked before. Is this something you could help with virtually or in home? If so, I will send her your site.

I have a Pc desktop and two older laptops. I cannot remember my passwords though I know part of it. My dissertation material is on these computers. Any hope ?

Pleased to learn of your service.

Kathy

Jim Keen

5/28/2021 02:16:50 pm

Hi Kathy,

Thanks for contacting me. Yes! I can help your friend either way--remotely or in person--although I suspect that it'll be easier in person with something like this.

In regards to your issue with passwords, I can help you with that as well. I will email you directly.

Thanks,

Jim Keen

Diana Hawes

3/7/2022 09:45:37 am

Could’t download an upgrade on my Mac Airbook Pro because they say “Not enough room”...Have been trying to make room and in the process sent my entire desktop to TRASH. It was fully loaded and I’ve been struggling to salvage what I think I might need. There are a numbeR of important photo albums that I want to put somewhere else for safekeeping, but where? How? Etc etc
AM trying to finish a text document (overdue) and feel totally paralyzed.
Can you help me? ( I saw your class listed in the OLLI catalogue)

HELP!! Please call on phone: 812 336 4695

3/7/2022 02:53:49 pm

Hi Diana,

Yikes! So scary when something like that happens. There may be a way to recover what you trashed, however. I will contact you privately to discuss.

Thanks,

Jim

Guy Gattis

4/21/2022 02:15:29 pm

I have a mid-2011 iMac, running El Capitan 10.11.6, with Safari 11.1.2. I have been getting "Server not found" and "Safari can't open the page" imessages " and inability to connect to many normal websites. It's requiring me to force visiting them. Is this a Certificate Trust Settings issue or something else? And is it fixable?

My intention, if this iMac is just too old, to replace it with the current 24.5" iMac, but would need help in transferring some data to it from the old one.

I'd appreciate your opinion and any estimates.

Thank you.

4/22/2022 09:46:48 am

Thanks for reaching out, Guy. It sounds like your Mac may be having issues with its age. For instance, your version of Safari may be out of date. Have you tried updating it lately? Keep in mind that, often, when a computer's operating system is too old, it can't support the latest versions of apps anyway. El Capitan in rather old. Have you tried upgrading your operating system?

I'm usually an advocate for keeping your devices for as long as they serve you well. However, the time may be right for you to spring for that new iMac. (You'll love it, by the way!)

Let's talk more about this. Go to the Contact section of the website so you and I can talk directly. Here's a link to it: https://www.keenfocustech.com/contact.html

I look forward to hearing from you!

Jim Keen

Tech help during quarantine

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